AT&T Subscribers Get No Satisfaction

For the second year in a row, AT&T came in last in Consumer Reports’ annual cell phone carrier satisfaction survey.

Among the top four U.S. wireless carriers, Verizon Wireless once again received the highest ratings, followed by Sprint, T-Mobile, and AT&T. But the highest overall rated provider was Consumer Cellular, a mobile virtual network operator (MVNO) that uses AT&T’s network and offers no-contract phones.

Here’s how Consumer Reports readers rated seven U.S. wireless providers of standard cell phone service:

Consumer Cellular: reader score, 87.

U.S. Cellular: 84.

Credo: 78.

Verizon Wireless: 73.

Sprint: 72.

T-Mobile: 67.

AT&T: 59.

AT&T received the worst possible scores (CR’s dreaded black circle) for value, voice quality, and telephone customer support. If you subscribe to Consumer Reports, you can read the full ratings here.


smartphone, AT&T, Consumer Reports, cell phone service