AT&T Subscribers Get No Satisfaction
For the second year in a row, AT&T came in last in Consumer Reports’ annual cell phone carrier satisfaction survey.
Among the top four U.S. wireless carriers, Verizon Wireless once again received the highest ratings, followed by Sprint, T-Mobile, and AT&T. But the highest overall rated provider was Consumer Cellular, a mobile virtual network operator (MVNO) that uses AT&T’s network and offers no-contract phones.
Here’s how Consumer Reports readers rated seven U.S. wireless providers of standard cell phone service:
Consumer Cellular: reader score, 87.
U.S. Cellular: 84.
Verizon Wireless: 73.
AT&T received the worst possible scores (CR’s dreaded black circle) for value, voice quality, and telephone customer support. If you subscribe to Consumer Reports, you can read the full ratings here.