Wireless Carrier Review: Telcel

When it comes to wireless for business needs in Mexico, Telcel mobile is the clear choice. The company’s network covers more than 63% of the country, including its major cities, and reaches the majority of the Mexican population (90%). 

Telcel operates outside Mexico, as well. Of note is the now defunct TelcelAmerica division, which used the T-Mobile network through a partnership with Boost Mobile. Telcel had offered plans through this division that worked in the U.S. and Mexico, including wireless solutions for businesses. 

When Simple Mobile acquired the TelcelAmerica brand, this feature was redundant, as Simple Mobile already offered coverage throughout 16 Latin American countries. Though TelcelAmerica is no longer operating, Telcel offers international coverage, including U.S. coverage, through Telcel plans that originate outside the U.S. 

Telcel was founded in 1984 and is headquartered in Mexico City, Mexico. Telcel’s parent company, América Móvil, one of the top telecommunications companies in the world, employs around 190,000 workers. 

See below to learn all about Telcel: its business offerings; target industries; partners; user opinion; industry recognition; and financial position. 

Wireless solutions

Telcel logo.

Telcel offers several mobility solutions for enterprises and small businesses, including:

  • Cloud services

  • Mobile Device Management (MDM)

  • Business mass messaging

  • Cloud to device SMS

  • Enterprise antivirus solutions

  • Claro cloud drive for business

  • Logistics support

  • IoT solutions

  • Remote worker connectivity tools

Like other telecommunications companies, Telcel found new lines of business in 2020 in areas related to remote work arrangements. The company focused on connecting business clients with tech that kept employees connected to corporate networks and allowed companies to facilitate employee collaboration via the cloud. 

Target industries

Telcel targets eight primary industries:

  • Agriculture

  • Cities

  • Energy and natural resources

  • Finance

  • Retail

  • Health

  • Transportation

  • Tourism

The company offers solutions in each of these segments that take advantage of tech advances like 5G and IoT connectivity. Telcel takes a holistic approach, where each target industry is served by overlapping services, including enterprise mobility solutions. 

Telcel has made notable strides in its IoT offerings for its target industries, especially in the fields of agriculture, city infrastructure and transportation. IoT sensors located throughout supply chains report in to centralized, cloud-based depositories, which can be accessed via on-premise networks as well as through enterprise mobile devices (both employee- and corporate-owned). 


Prominent Telcel partnerships include:

  • Movistar

  • T-Mobile

  • Microsoft

  • Vesta Corporation

  • Location Based Technologies

  • University Esports

  • Claro Musica

Telcel frequently partners with other leading Mexican companies to promote philanthropic endeavors and to collaborate on mutually-beneficial promotions. Recently, the company partnered with Vesta Corporation on the Recarga Amigo project. Recarga Amigo is a handset application that allows Telcel’s prepaid wireless customers to make fast, on-the-go recharges any time. Vesta provided the electronic payment components of the successful app. 

User opinion

Gartner Peer Insights gives Telcel parent company América Móvil a perfect rating of 5.0 out of 5.0 in its Global Enterprise Mobile Services category based on user reviews. Categories like Evaluation and Contracting, Planning and Transition and Delivery and Execution are highlighted by the review site.   

The review site Comparably gives Telcel’s executive team high ratings, as well — 90 out of 100. This score is based on input from Telcel employees. The site ranks Telcel at #15 on its list of similarly sized companies. 

Industry recognition

Telcel has received many industry recognitions on its own and as part of parent company América Móvil. Both entities are highly regarded throughout Mexico and Latin America as a whole as leading-edge companies in the telecommunications industry.

Recent industry recognitions include:

  • 2020 OpenSignal Awards recognition in Download Experience, Video Experience, Games Experience and Voice App Experience

  • 2020 BrandZ Top 30 rankings, #2 most valuable brand in Mexico

  • 2019 Ipsos recognition as the fourth most influential brand in Mexico (and the only Mexican company in the top 10)

  • 2019 Mexican Center for Philanthropy (CEMEFI) Socially Responsible Business Badge

  • 2019 Expansión Magazine, #2 on ranking of the 500 most important Mexico-based companies (recognition of parent company América Móvil)

  • 2012 International Trusted Brands Award in the category Most Trusted Cell phone Company in Mexico

Financial position 

América Móvil’s fourth quarter of 2020 financial and operating report indicated that its subsidiary Telcel earned revenue of 74.6 billion pesos  ($3.75 USD) in the fourth quarter of Fiscal Year 2020. Statista reports Telcel’s brand value as around $3 billion USD for 2021. 

Fitch Ratings, the American business credit rating agency, gave América Móvil a ranking of BB+ and classified its financial outlook as “Positive” in its most recent review. The agency highlighted the company’s recent investments into advancing technologies like 5G and its expansion into new Latin markets as part of its rationale for the score. 

While Telcel experienced a slight downtick in revenues in 2020 (like many other similar companies), industry analysts mostly concur that the company is on the upswing in the post-pandemic era.

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