BoxTone Offers Mobile Management for Public Sector

Mobile management firm BoxTone recently launched a service designed specifically for federal, state and local government entities as well as for the military.

The company's Public Sector Practice platform comes in response to the significant growth in BoxTone's government client base, which includes the U.S. House of Representatives, U.S. Veterans Administration, U.S. Capitol Police, U.S. Environmental Protection Agency and U.S. General Services Administration as well as the State of California, City of Milwaukee and the City of Atlanta.

"With 2,225 BlackBerry devices that needed to be managed, we decided to leverage BoxTone's mobile management platform, which is helping us identify issues on those devices. In working with BoxTone, we have minimized time to resolution and experienced increased satisfaction from our end users. This platform allows us to take preventative steps and provides us with the ability to be proactive instead of reactive in managing our smartphones," Gordon Heitman, lead BlackBerry administrator for the California Dept. of Corrections & Rehabilitation, said in a statement.

BoxTone's software is used to ensure reliable mobile service uptime even in times of crisis when communication among senior officials and staff surges, according to the company. The software identifies service issues and enables a one-click fix that can be executed by service desk staff will little or no mobile technology expertise, according to BoxTone.

The company's software tracks and manages enterprise-connected BlackBerrys, along with other ActiveSync devices including the iPhone, Windows Mobile and Google Android smartphones. BoxTone also recently rolled out support for Palm's operating system, webOS.

BoxTone's suite of software modules include: Asset, Expense & Compliance Management, to unlock and control critical mobile data, which helps cut costs from under-utilized devices and roaming; Incident Management, designed to proactively warn of pending issues before users take a specified action; Service Desk Management, used to resolve inbound mobile user support call; and User Self-Service, to warn and empower users to resolve problems on their own in an effort to reduce help desk calls.

News of BoxTone's expanded mobile management services is part of an emerging trend: as IT departments are increasingly faced with the dilemma of overseeing and supporting mobile devices across a variety of platforms, firms specializing in mobile support are scrambling to address the issue by offering services for all the major operating systems as well as niche suits for specific industries.

The trend mirrors recent data from research firm Gartner that says that enterprises will lose money if they don't devise a way to effectively manage the fragmented mobile landscape.

In addition to security issues, the lack of mobile standards for enterprise use will result in 80 percent of corporations overspending on their wireless service costs by an average of 15 percent through 2014, according to the Gartner study.


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