Hello Google? My Nexus One 3G Coverage Stinks
Forecasts of Google having difficulty handling customer relations and service are already coming to fruition as Nexus One owners gripe about weak 3G coverage. There's likely to be a schadenfreude overdose in Cupertino today as Google finds itself on the receiving end of a chorus of complaints that the 3G coverage in its new baby, the Nexus One smartphone, is lacking.
On top of the problem, many users have complained that they don't know where to turn for customer support: the phone manufacturer, HTC, the carrier, T-Mobile, or Google (NASDAQ: GOOG) itself. The Android-based Nexus One certainly isn't the first high-flying smartphone to get tripped up on network issues: The Apple iPhone, and its exclusive U.S. carrier, AT&T, have been struggling with spotty coverage since the iPhone 3G first debuted. However, unlike Apple (NASDAQ: AAPL) and AT&T (NYSE: T), Google now finds itself in the position of having to provide customer service and technical support in a way it never had to as a search engine company.
Andy Patrizio is a senior editor at InternetNews.com, the news service of the internet.com network.