Nexus One Outage Resolved?
Some users of Google's Nexus One smartphone had problems connecting via carrier T-Mobile's network earlier today, leading to a rash of complaints on blogs and other online forums.
According to a Google (NASDAQ: GOOG) spokesperson, the outage was short-lived.
"Some Nexus One customers have experienced issues with their T-Mobile data connection. This issue has now been resolved," the spokesperson said in a statement e-mailed to InternetNews.com. "Customers affected by this issue might need to restart their Nexus One device to restore their T-Mobile data connection."
Google suggested contacting T-Mobile for an explanation of the cause of the outage, but the carrier didn't offer any reasons for the glitch.
Some Nexus One customers have experienced issues with their T-Mobile data connection. This issue has been resolved. Customers affected by this issue need to restart their Nexus One device to restore their data connection, a T-Mobile spokesperson said in an issued statement.
While Google downplayed the extent of the problem, a number of Web sites were quick to highlight the issue as widespread. Gizmodo authored a post titled, "Nexus Ones Plagued by Strange, Nationwide Data Outage," based on various tips sent by users. Comments accompanying the article conveyed a variety of issues with some users saying they could connect fine but couldn't run applications. Others said everything worked fine after restarting, which would seem to lend credence to Google's claim that the issue had been resolved.
The Nexus One, manufactured by HTC, made a splashy debut earlier this month at Google headquarters as the first phone to be sold exclusively online from a major vendor. It also features the latest version of the Android operating system with a slick, compact design.
But complaints rolled in not long after the Nexus One launch. First there were gripes about spotty 3G coverage. Initial sales were also disappointing, according to mobile market research firm Flurry, which estimated that only 20,000 Nexus Ones were sold in the first week of sale.
Many buyers were shocked to discover that the phone's contract policy includes a hefty termination fee. If you cancel the T-Mobile account within a certain time window, you have to pay both an early termination fee (ETF) to T-Mobile, and to Google (NASDAQ: GOOG) as well.
The T-Mobile ETF is $200 and Google's is $350. Combined with the $179 for the initial purchase, and that puts Nexus One buyer's remorse at $729.
The Federal Communications Commission (FCC) has opened an investigation into high ETFs, this week sending out letters of inquiry to Google, T-Mobile, Verizon Wireless, AT&T and Sprint.