MobileIron 2.0: Enlist Employees in Mobile Management | Page 2

What’s especially beneficial to the company, however, is that IT staff can create categories based on a particular handset or type of job description and also set restrictions for how and when the apps are used and billed. So, for instance, sales people will see mobile apps that help them do their jobs, perhaps GPS, WebEx, expense trackers and Salesforce.com apps, in their app store that an engineer would not.

Employees browse their Enterprise App Store through the MyPhone@Work portal and select the applications best suited for them. They click on the app icon to install the application either directly through the enterprise app store or through links to external app stores.

If mobile managers did want to allow a worker to access an app that wasn’t pertinent to his or her job, IT could set restrictions for when it’s used or require that the employee pay the fee in a separately generated bill.

The Event Center is aimed at arming mobile overseers with more tools for management control.

Tinker said the Event Center is a customizable event engine used to track and respond to potential security, cost or quality problems that can be mapped to the company’s wireless billing plans.

For example, IT departments can avoid exorbitant overage costs by tracking when employees are approaching billing plan thresholds for voice, data or text. The Event Center also monitors SIM card swipes and can identify mobile phones that are short on memory or storage.

“Most end users want to do the right thing, they just need the tools to do it, and become part of the mobile management process” said Tinker. “And most IT departments want to help workers, not be in the position of playing sheriff, so with Version 2.0 both sides get what they need to have what we call cooperative mobility in the enterprise.”

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