Four Essential Considerations for Choosing Voice Communications Management Platforms
Selecting the right voice communications management platform can be tricky -- you need to weigh the needs of both voice and data. To help mobile IT sort through the necessary steps and outline the criteria to use to identify the best platform, VoIPPlanet provides the four essentials to consider when choosing a voice communications management platform. Voice communications are the lifeblood of any organization, and in todays world of VoIP and unified communications (UC), businesses are relying more than ever on converged voice technologies. Convergence technologies provide significant business benefits that fuel work group collaboration, support mobile workforces, and enable the business to instantly engage and serve global markets.
But the success of these high profile technologies is closely tied to the IP network they traverse, which was most likely engineered to carry data not the real-time voice packets and UC application traffic now riding on that infrastructure. Without the proper tools to manage both voice quality and the network service levels of this converged voice and data network, the promised business benefits and ROI of convergence will likely never materialize. So what are the steps to choosing the right management technology? What criteria should enterprises use to identify the ideal platform that supports their environment today, and in the future? Following are four of the primary essentials to consider when selecting a voice communications management platform.